Kei Truck Export

Frequently Asked Questions

Find answers to the most common questions about our services.

Payment

An escrow service ensures secure transactions by holding funds until both parties fulfill their obligations.

Yes, PayPal may charge a transaction fee, depending on your region.

Bank transfer confirmation typically takes 1–3 business days.

Shipping

RORO (Roll-on/Roll-off) is more cost-effective for vehicles, while container shipping provides additional protection.

Contact our support team for assistance. We will coordinate with the shipping company to resolve the issue.

Expedited delivery options may be available. Please contact us for details.

Customs and Import

You will need the bill of lading, invoice, and other documents as specified by your country's import regulations.

We can provide guidance, but import duties and taxes must be handled by the buyer.

Cancellations and Returns

Once the order is shipped, cancellation is not possible.

If the vehicle is damaged, please document the issue immediately and contact us for resolution options.

Contact Us

Have questions or need assistance? Our team is here to help. Reach out to us via email, phone, or the contact form below.

contact@kei-trucks-japan.com
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